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November 2012 Newsletter Article

Jenna Kay with ADP Featured on Learning Insights

On October 11, 2012, BusinessRadioX┬«’s Learning Insights broadcast its inaugural show with co-hosts Stone Payton and Lee Kantor interviewing Jenna Kay with ADP about the power of Presentation Zen.

ADP (Automatic Data Processing), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.

Jenna Kay is a Senior Instructional Designer for the Sales Learning & Performance Group at ADP. In the past ten years of designing learning for financial services and medical audiences, she has come to understand that for training to achieve results, it should always encourage people to embrace change and never be boring.

Kay’s focus is on employer services which supports the sales teams and business units. Her group trains on knowledge and behaviors needed for sales people to be successful. ADP fosters an environment of learning programs that are rolled out daily and supported by senior leadership. In fact, all senior leadership in learning have previous sales background which qualifies them to know and understand how to train sales professionals.

Kay described the training model used by ADP as Zen for Instructional Design. According to Kay, “Presentation Zen is a way of uncluttering the information you present.” It is a way to capture the attention and interest of the sales team. Rather than standard powerpoint slides and bullet points, it seeks to make things more understandable through simplicity and clarity of information, putting things on a more emotional level for a better response.

To learn more about ADP’s approach to training, you can listen to this interview in its entirety at┬áLearning Insights.