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Curated Collection Of The Best Interviews From Learning Insights

Chris Whitaker with Aptean

Chris Whitaker/Aptean

Chris Whitaker has 15+ years of success in L&D, with an emphasis on sales performance improvement. He’s played both roles successfully, sales consultant and sales development professional. He’s worked with leading organizations like AchieveGlobal, PDI Ninth House, and Rollins. He is currently the Director of Training & Development at Aptean, a software company specializing in ERP, CRM and SCM solutions.




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Bruce Stauf and Rick Charles with Crawford and Company

Crawford Educational Services has developed a very successful virtual classroom which combines both self directed eLearning with live, online instructor led classes, focused on practical application of the eLearning topics as they are completed. The result is lower expense training (no travel) and a higher retention of information. The trainee is also able to immediately apply new knowledge at their work station, as they continue to work on their existing cases.

Bruce Stauf/Crawford and Company

Bruce Stauf is the Director of Training with Crawford Educational Services (CES), a division of Crawford and Company. Bruce has 37 years with Crawford & Company (13 years handling multi-line claims and claim supervision, then 24 years in the Training Department as Trainer and now Director.

Bruce earned his Associates degree in Construction Engineering from Illinois Central College and his BS in Business Administration from Arizona State University. He has an  Assoc. in Claims Designation (AICPCU – The Institutes) and property technical certification. Bruce has conducted several years of on-site and off-site Casualty Adjuster Training programs, both classroom and conference sessions to Crawford employees and clients. Some of the client programs were developed specifically for those clients. Bruce personally developed the first formal insurance fraud awareness and investigation program for Crawford in 1991. He also has provided training consulting services for client training departments.

For the past 9 years Bruce has been the Director of Training, responsible for managing the technical training of Crawford & Company employees, as well as clients. During this time, CES has evolved from a traditional classroom only type training program, to a multi-dimensional program including self-directed eLearning programs, webinars, and virtual classroom. CES continues to leverage the new technologies to broaden the learning opportunities.

Rick Charles/Crawford and Company

Rick Charles is a Training Specialist with Crawford Educational Services (CES), a division of Crawford & Company. Rick earned his Bachelor of Science in Management from Miami University. His professional designations include an Associate in Claims (AIC). Rick has been a member of the Atlanta Claims Association since 1981, and a member of Southern Loss since 1995.

Rick joined Crawford in 1989 as a Property General Adjuster, and has worked as a Training Specialist since 1995. Prior to Crawford, Rick worked as a Property Supervisor with Aetna Insurance Company and owned and operated an Atlanta contracting company.




Today’s show is brought to you by TrainingPros.