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Curated Collection Of The Best Interviews From Learning Insights

Regina Owens with LHC Group

Regina Owens/LHC Group

Regina Owens is a Senior Instructional Designer for LHC Group, one of the nation’s leading home health and hospice care companies. The needs of patients are top priority at LHC. Their comprehensive program of homecare, rehabilitation and hospice services centers on the unique needs of each patient. Putting the patient first has helped LHC become a leading resource for physicians and families for those needing homecare.

Regina has worked in the field of healthcare for 30 years, 22 of which has been the area of homecare. She is an instructional designer with 12 years’ experience in designing and developing comprehensive learning solutions for home healthcare employees. Regina has worked for two of the nation’s leading providers of home healthcare services. Her roles have included instructional design, content development, strategic planning, project management, evaluation, and facilitation. As an instructional designer, Regina has developed courses on clinical topics, awarding continuing education credits for nurses and therapist, as well as courses on technology and system operations, regulatory and compliance, and leadership development. She developed and implemented a web-based facilitator training and certification program to enhance learning outcomes. She also designed and implemented an instructor-lead facilitator training and certification program to provide the knowledge, skills, and tools needed to enhance the facilitators’ effectiveness and create a consistent learning experience for company associates. As a training project manager, she has managed diverse teams, vendors, and consultants. Regina developed a vendor review and ranking system to streamline and enhance the due diligence process for collaborating with external resources.

Regina has a Bachelor’s degree in Health Care Administration, and certifications in Instructional Design, Web-Base Content Development, Project Management, Graphic Design, and On-line Teaching.




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Skip Carlson with Carlson Healthcare Consulting

Skip Carlson/Carlson Healthcare Consulting LLC

Skip Carlson is President and Founder of Carlson Healthcare Consulting LLC.  He has 40 years of progressive performance in the medical industry, including Hospital Management, Medical Device R&D and Sales Team Development, Assessment, Training and Marketing. Known for taking leadership roles, Skip is a highly creative industry expert and an outstanding trainer and public speaker. A large medical device company introduced Skip at their annual meeting, as “the Swiss Army Knife” of their sales organization.  He also served as their international Sales Training Director.

Skip is credited for many innovative solutions to global healthcare problems resulting in revenue recovery and cost reductions for providers and record sales growth for medical device companies. His healthcare fluency extends from Provider-side to Medical Device and Group Purchasing Segments.

Skip’s cost-in-use modeling platforms resulted in record market segment growth for this medical device manufacturer, which was acknowledged by the country’s largest GPO as, “The only program that delivers on the promise”.   Skip has received national recognition for his innovative sales training, development of an innovative customer oriented selling process called CAP (Customer Acquisition Process), and numerous in-field seminars for sales teams and customers.

He is active in a variety of civic organizations including: 30 years as a Scout Master and construction expert for Habitat for Humanity. Outside of professional interests, he travels widely, sails, and enjoys living in Atlanta with his family.





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Richard Cox

Richard Cox

Richard Cox has over 15 years’ experience in the fields of instructional design, project management, performance consulting, eLearning, and facilitation.  He specializes in developing teams that provide blended learning solutions designs. As a Manager, Richard has held oversight of Instructional Design and Curriculum Development at companies such as Earthlink, Matria Healthcare, and WellPoint Healthcare.  As a consultant, he has held Director level positions over Learning Services at Kalypso Consulting and American Systems.  Richard’s areas of expertise include:

  • Leading, developing, and sustaining learning team infrastructure utilizing effective processes, production based metrics, and an ISD workflow that customizes learning solutions to meet the specific needs of client business partners
  • Identifying vendor/external consultant requirements and driving the interface with internal staff
  • Engaging with clients to review the performance implications of business goals and assess the extent to which an intervention can address the root cause of performance gaps

Richard has a Bachelor’s degree in Workforce Education & HR Development and a Master’s degree in Administrative Logistics Management.  He is currently on contract at Cox Communications as a Sr. Project Manager, Instructional Design.





Today’s show is brought to you by TrainingPros.