Vanessa Carey/West Corporation
Vanessa Carey is the Director of Corporate Organizational Development with West Corporation. West Corporation specializes in the creation of solutions that cover every aspect of voice communication. These include, to name a few: Conferencing and Collaboration – InterCall, Public Safety – Intrado, Automated Services – West Interactive, West Business Services, Direct Response Solutions – West Direct, Receivables Management Solutions – West Asset Management, Facility and Home-based Agents and several more. You may recognize names like InterCall, Sprint Conferencing, and Raindance who have found their home under the West umbrella. West processes billions of minutes in voice-related transactions every year with 30,000 plus employees located throughout the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. Vanessa has been with West for seven years and leads a team that serves as internal consultants to all the business units at West. This includes responsibilities for all facets of organizational development, corporate related training, leadership training, team building, interpersonal skills development, and executive coaching. Her time at West has been all about progress through developing and launching West University, an Enterprise wide trainer’s forum, virtual training, online exit interviews, and employee engagement surveys, and many other developments. Prior to West she served at Cox Communications as Manager of Leadership Development and implemented a formal succession planning process.
Vanessa has a Bachelor of Arts in Psychology and a Masters of Education (M.Ed.) in Counseling with twenty years’ experience in adult education, counseling, training and development, management and leadership development. She is a national member of ASTD and enjoyed volunteering at this year’s ICE Convention. If she is not developing people she is performing for them. She is active in music and drama and has a passion for travel. Antarctica is on her destination list in order to complete her goal of visiting all continents.
Also joining us in the studio was David Adelman, Relationship Manager with our corporate sponsor Training Pros.
Jamie Cornelius/InterContinental Hotels Group
Jamie Cornelius is a Manager of a design team for Global Learning at InterContinental Hotels Group, or IHG. She and her team create training solutions for their client group, WorldWide Sales. For the past two years, Jamie has been working with the sales team to drive a learning culture to support the new sales culture IHG is implementing around the world to include over 4,500 hotels worldwide.
Previously, Jamie worked for AT&T Mobility for almost 12 years, focusing on Instructional Design for Retail Sales Associates and Leadership. Her focus on sales training over the last 10 years has revealed that sales people need engaging, interesting, and just in time training solutions that answer the question “So What?” on why they would be spending valuable selling time in training. How people learn skills for their jobs is evolving and Jamie is passionate about evolving along with it and understanding how to take learning to the next level. Furthermore, her passion for measuring the impact of that learning is driving her team to think outside the box.
Today’s show is brought to you by TrainingPros.
Jenna Kay is a Senior Instructional Designer for the Sales Learning & Performance Group at ADP. In the past ten years of designing learning for financial services and medical audiences, she has come to understand that for training to achieve results, it should always encourage to people to embrace change and never be boring
Leigh Anne Lankford/TrainingPros
Leigh Anne Lankford is an Instructional Designer and a Relationship Manager for TrainingPros where she specializes in working closely with training and development departments of large organizations to identify, attract, and on-board contract professionals for very specific and specialized training and development needs.
Jenna Kay with ADP Featured on Learning Insights
On October 11, 2012, BusinessRadioX®’s Learning Insights broadcast its inaugural show with co-hosts Stone Payton and Lee Kantor interviewing Jenna Kay with ADP about the power of Presentation Zen.
ADP (Automatic Data Processing), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.
Jenna Kay is a Senior Instructional Designer for the Sales Learning & Performance Group at ADP. In the past ten years of designing learning for financial services and medical audiences, she has come to understand that for training to achieve results, it should always encourage people to embrace change and never be boring.
Kay’s focus is on employer services which supports the sales teams and business units. Her group trains on knowledge and behaviors needed for sales people to be successful. ADP fosters an environment of learning programs that are rolled out daily and supported by senior leadership. In fact, all senior leadership in learning have previous sales background which qualifies them to know and understand how to train sales professionals.
Kay described the training model used by ADP as Zen for Instructional Design. According to Kay, “Presentation Zen is a way of uncluttering the information you present.” It is a way to capture the attention and interest of the sales team. Rather than standard powerpoint slides and bullet points, it seeks to make things more understandable through simplicity and clarity of information, putting things on a more emotional level for a better response.
To learn more about ADP’s approach to training, you can listen to this interview in its entirety at Learning Insights.